Terms and Conditions

These Terms and Conditions (“Terms”) govern the access, browsing, and use of the digital platform (“Platform”) operated by Subbito Private Limited (“Subbito”, “Company”, “we”, “us”, or “our”), including any services facilitated through the Platform.

By accessing, registering on, or using the Platform, or by availing any services through Subbito, the user (“User”, “Customer”, “you”) acknowledges having read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue any use of the Platform or its services.

Subbito operates a technology-based intermediary platform that facilitates connections between Users and independent service professionals (“Service Professionals”) for home and related services.

Subbito does not provide any services directly. All services booked through the Platform are rendered solely by independent Service Professionals registered on the Platform.

Subbito’s role is strictly limited to:

• Facilitating booking and coordination;
• Enabling communication; and
• Collecting payments on behalf of Service Professionals, where applicable.

Subbito may act as a limited collection agent on behalf of Service Professionals solely for the purpose of receiving payments from Users.

The total amount payable by the User may include:

• Service charges payable to the Service Professional;
• Platform fee / convenience fee payable to Subbito; and
• Any applicable taxes.

Additional charges may be levied, including but not limited to: cost of materials, additional services, safety fees, insurance fees, or statutory welfare charges.

Payment methods include digital modes (UPI, cards, net banking) or, in certain cases, cash directly to the Service Professional. If payment is made in cash, the User assumes sole responsibility for completing payment to the Service Professional. Subbito shall have no liability in relation to cash payments.

Service prices may vary based on location, demand, time slot, and other dynamic factors. The applicable price shall be displayed at the time of booking and, once confirmed, shall remain fixed for that specific service instance.

All payments made are non-refundable except:

• Where required under applicable law; or
• At the sole and absolute discretion of Subbito.

A User may cancel a service request before the Service Professional arrives at the service location. Cancellation charges may apply depending on the timing of cancellation, as disclosed at the time of booking.

Repeated cancellations, no-shows, or misuse of the booking system may result in restriction, suspension, or termination of the User’s account.

If a Service Professional cancels or becomes unavailable, Subbito may, at its discretion: assign an alternate Service Professional; or reschedule the service; or cancel the booking and process any refunds in accordance with applicable policy.

To use the Platform, the User must be at least eighteen (18) years of age and be capable of entering into a legally binding agreement under applicable law.

The User agrees to provide accurate, complete, and current information during account creation and to update such information promptly upon any change.

The User is solely responsible for maintaining the confidentiality of account credentials and for all activities that occur under their account, whether authorized or not.

The User agrees to:

• Behave respectfully and fairly with Service Professionals;
• Not engage in discrimination, harassment, abuse, or inappropriate conduct;
• Not request any illegal, unsafe, unethical, or hazardous work;
• Provide a safe working environment at the service location; and
• Secure personal belongings and valuables before service commencement.

Violation of any of the above conditions constitutes a material breach and may lead to immediate suspension or permanent termination of Platform access.

The User shall not, directly or indirectly, engage, solicit, or hire any Service Professional outside the Platform for services introduced through Subbito.

The User shall not attempt to bypass the Platform, avoid applicable fees, or induce any Service Professional to discontinue or reduce their association with Subbito. Any such conduct shall be deemed a material breach, entitling Subbito to claim liquidated damages, legal costs, and other remedies available under law.

Subbito collects and processes personal data, including but not limited to: contact details, location data, usage patterns, device information, and booking history.

Purpose of processing includes: providing and improving services; personalizing user experience; analytics and Platform security; communication and compliance with legal obligations.

By using the Platform, the User expressly consents to such collection, storage, and processing of data in accordance with applicable privacy laws and Subbito’s Privacy Policy.

The User expressly agrees to receive commercial and service-related communications from Subbito via SMS, email, WhatsApp, push notifications, or other electronic means.

Such communications may include booking confirmations, service reminders, and promotional messages. The User may opt out of promotional communications; however, service-related communications shall continue to be sent.

Subbito acts solely as an intermediary platform and shall not be responsible for the quality, safety, timeliness, or performance of services provided by Service Professionals; any act or misconduct of any Service Professional; or any loss, damage, or injury caused thereby.

To the maximum extent permitted by law, Subbito shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data or profits.

Any dispute shall first be attempted to be resolved amicably within 15 days of written notice. If not resolved, the dispute shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• Number of arbitrators: One
• Appointing authority: Subbito
• Seat and place: Gurugram / Delhi
• Language: English

All disputes shall be subject to the exclusive jurisdiction of the courts at Gurugram / Delhi.

For any complaints, concerns, or grievances, the User may contact the designated Grievance Officer:

Complaints shall be acknowledged and addressed within the timelines prescribed under applicable laws (including the Information Technology Act, 2000 and rules thereunder).