1What This Privacy Policy Is About
This Privacy Policy explains how Subbito collects, uses, stores, and shares your personal data when you use its website, mobile application, or services.
Subbito Private Limited and its affiliates operate a platform that connects customers with independent service professionals for home services.
By using the Subbito platform, users agree that their personal data may be collected and processed according to this policy.
2Who This Policy Applies To
This policy applies to anyone who uses the Subbito platform, including:
- Customers
- Service Professionals
- Website/App Users
By using the platform, users consent to data collection and processing.
3Types of Personal Data Collected
Contact Data
Phone number, email address, home address, and location information.
Identity Data
Name, username, gender, and profile photos.
Marketing & Comms
Feedback, survey responses, chats with professionals, and call records.
Technical Data
IP address, browser type, device info, OS, and website activity.
Transaction Data
Service bookings, payment details, UPI ID, and history.
Usage Data
Booking history, clicks, activity, and browsing behavior.
4What Happens If You Refuse to Share Data
If users refuse to provide required personal data, Subbito may not be able to provide services.
This may result in service limitations or cancellation of services.
5How Personal Data Is Collected
Directly from Users
Account creation, bookings, support contact, and feedback.
Automatically Through Technology
Browsing data, cookies, device information, and website activity.
Through Third Parties
Analytics companies, advertising networks, and affiliate companies.
6How Subbito Uses Personal Data
• Creating user accounts
• Enabling professionals to deliver services
• Processing payments
• Customer support
• Improving platform performance
• Marketing and promotions
• Analyzing user behavior
• Complying with legal obligations
7Sharing Personal Data
Personal data may be shared with Service Professionals to perform services, Internal Companies within the Subbito group, and External Providers such as payment processors, hosting partners, and legal consultants.
Data may also be shared with Government Authorities when required by law, courts, or government agencies.
9User Rights Over Personal Data
Users can request access to their data, corrections to inaccuracies, or opt-out of marketing. Subbito may take up to 7 working days to respond to such requests.
10Account Deletion
Users can request account deletion by contacting Subbito. While service access is lost upon deletion, transaction data may be retained if required by law.
11. International Transfers
Personal data may be transferred to servers located in other countries where our service providers operate. By using the platform, users consent to this transfer.
12. Data Security
We use encryption, password protection, and call masking. Users are responsible for protecting their account passwords.
13Data Retention
Personal data is stored as long as necessary to provide services and for legal compliance. Some aggregated data may be stored indefinitely for analytics.
14. Business Transfers
In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the business assets.
15. User Generated Content
Public comments, feedback, or photos become visible to others. Users are responsible for the content they publish.
16Policy Updates
Subbito may update the privacy policy at any time. Continued use of the platform after updates constitutes acceptance of the new policy.
17. Payment Security
- • Card details are not stored by Subbito
- • Transactions follow secure payment standards
- • Payment data is encrypted during transactions
18Grievance Officer
Users may contact the grievance officer for complaints, privacy concerns, or feedback. Contact details will be provided by Subbito.
Support Email
help@subbito.com
YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.